ServiceView helps manage IT by cataloguing all services by purpose, owners, technology & data.
By understanding how IT services fit together ServiceView can model the impact of outages.
ServiceView captures data centre dependencies and fail over capabilities to generate DR plans.
ServiceView records who works on which service, how much time they spend, and their role.
Service costs are combined with costs of underpinning services giving total service cost.
ServiceView can assist change with minimal disruption and inform relevant stakeholder of outages.
ServiceView can audit IT services for risk of confidentiality, integrity and availability.
ServiceView can record usage, capacity and availability metrics for IT services.
ServiceView report on KPIs against actual service showing reliability.